Posted 1 year ago

Customer Care Executives act as the primary point of contact between the company and customers, ensuring excellent service and satisfaction. They handle inquiries, resolve complaints, and provide support throughout the customer journey to enhance the overall experience and maintain strong relationships.

  • Responsible for responding to customer question and concern through various communication channels such as emails, phone call or live chat.
  • Manage large amount of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.  
  • Build sustainable relationship and trust with customers’ accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right method.
  • Handle customer’s complaints, provide appropriate solution and alternatives within the time limits, and follow up to ensure resolution. 
  • Keep record of customer’s interaction, process customers’ accounts and file documents. 
  • Follow communication procedures, guideline and policies.
  • Take the extra mile to engage customers. 
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Supervise day to day operations in the customer’s service department. 
  • Creating effective customer service procedure, policies and standards.
  • Developing customer’s satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Implementing an effective customer loyalty basis.

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